Last modified: March 1, 2013
There are many different ways you can use our services – to search for and share information, to communicate with other people or to create new content. When you share information with us, for example by creating a ViSoft360 Account, we can make those services even better – to show you more relevant search results and ads, to help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
If you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to ViSoft so whether you are new to ViSoft or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.
Information we collect
We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like the people who matter most to you online.
We collect information in two ways:
· Information you give us. For example, many of our services require you to sign up for a ViSoft 360 Account. When you do, we’ll ask for personal information, like your name, email address, date of your birth. If you want to take full advantage of the sharing features we offer, we might also ask you to create a publicly visible ViSoft360 Profile, which may include your name and photo.
· Information we get from your use of our services. We may collect information about the services that you use and how you use them and interact with our content. This information includes:
o Device information
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). ViSoft may associate your device identifiers with your ViSoft360 Account.
o Log information
When you use our services or view content provided by ViSoft, we may automatically collect and store certain information in server logs. This may include:
o Unique application numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to ViSoft when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
o Local storage
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
o Cookies and anonymous identifiers
How we use information we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect ViSoft and our users.
When you contact ViSoft, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer.
We may combine personal information from one service with information, including personal information, from other ViSoft services – for example to make it easier to share things with people you know. We will not combine DoubleClick cookie information with personally identifiable information unless we have your opt-in consent.
ViSoft processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Information you share
Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines. Our services provide you with different options on sharing and removing your content.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of ViSoft unless one of the following circumstances apply:
· With your consent
We will share personal information with companies, organizations or individuals outside of ViSoft when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
· For legal reasons
We will share personal information with companies, organizations or individuals outside of ViSoft if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
We work hard to protect ViSoft and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular: